If you end up paying more than what was offered online on foodpanda or you see a higher price on our menu than the restaurant is offering, we will refund you with the difference along with a foodpanda exclusive meal voucher. That's a Panda Price Promise!
How Does It Work?
If in case you end up paying more than what was offered online by foodpanda then simply send us a mail at [email protected] within 24 hours of placing the order with the following details:
- Restaurant name
- Order number
- Order price at foodpanda.
- Scan copy of the menu card or simply click a picture (optional)
- Difference in the price
- Contact number
foodpanda will refund* you the difference of the price and will reward you with a voucher as mentioned below -
|Discount voucher amount- Rs. 50||For your next order with us because we are sorry for the inconvenience caused.|
|Discount voucher amount - 2x100||If you send the scan copy or a photograph of the menu because we want you to get some more discounts!|
On which order is the Panda Price Promise applicable?
Panda Price Promise is applicable if there is difference in the amount displayed online on foodpanda.in and on the restaurant's menu. Panda Price Promise is also applicable if there is a difference between the final bill displayed online and the actual bill.
What order price is considered for the campaign?
Panda Price Promise is applicable on the order price at foodpanda.in .
What is the validity of the voucher?
The voucher is valid for 1 month from date of issue.
How long will the refund process take?
Refunds will be initiated within 1 working day. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below :
|Refund voucher in case of COD orders||Within 24 hrs|
|Online payments||Within 7 working days|
If your claim stands verified at the time of verification, foodpanda will reward you with a discount voucher within 24 hrs.
TERMS & CONDITIONS
- Price match is applicable on all the restaurants across all the categories on foodpanada.in
- The claim will be validated within a time frame of 24 hours from the submission of complete claim detail.
- If your claim stands verified at the time of verification, foodpanda will refund you the difference amount in case of online payments. Along with that, foodpanda will reward you with a discount voucher worth Rs.50 for your next order within 24 hours after validation on that order.
In case of COD orders if the difference is:
Upto Rs.50 foodpanda will offer you a Rs.50 voucher Rs.51 - Rs.100 foodpanda will offer you a Rs.100 voucher Claim above Rs.100 foodpanda will issue you a voucher equal to the difference in amount
- foodpanda will send you a confirmation email with the verification status of your claim
- Price match with other website orders is not applicable.
- Refunds are applicable only on online payments, for COD orders refund of the difference amount will be done in the form of vouchers only.
- For claim to be applicable, following conditions need to be fulfilled:
a. For the price match, the restaurant menu should be with the updated price list. Old menus will not be considered for the price match.
b. Menu and order must be of the same restaurant, location, quantity, cuisine, size.
c. The food item must be available on the scan copy of the menu.
d. Claim is applicable on the printed price mentioned on the scan copy of the menu.
- Claim is not applicable in the following scenarios:
a. Panda Price Promise does not apply to advertising errors or misprints, special educational prices, rebates, coupons/ vouchers,premiums, free or bonus offers, limited or minimum quantity or limited time offers, close-outs, liquidations,clearances, and financing offers.
b. Image editing proof will stand disqualified
- Panda Price Promise is not applicable on the price available on other competing websites.
- Panda Price Promise won't be applicable on orders for Domino's restaurants. Please call their customer support number 68886888 for order queries.
- foodpanda is entitled to request all information pertaining to validation of authenticity of your claim
- All standard foodpanda policies apply - including, but not limited to, Return & Refund, etc.
- foodpanda will be the sole judge to decide your refund eligibility and validity of the price match. In case of any dispute, foodpanda reserves the rights to cancel any price match guarantee at its sole discretion
- The terms & conditions are subject to change without any prior notice